Consulting & Integration Services

A True Systems Integrator: 

NEC’s team certified engineers and technical professionals have expertise with a number of third-party systems and vendor-agnostic environments. As a true systems integrator, NEC is capable of delivering powerful communications and IT solution that meet the specific demands of our customers. We offer:

• NEC Installations: Take advantage of NEC’s decades of expertise for flawless NEC hardware installation and upgrades. 
• Cisco Installations: NEC’s Cisco-certified engineers employ best practices to ensure implementations go as planned. 
• Multi-vendor Installations: NEC routinely conducts complex, multi-vendor installations and has the expertise to ensure deployments are completed on time and within budget. 

Other custom development and integration services include:

Role-based communications:  NEC’s approach to enterprise technology places people at the center of business communications, based on the roles they play within the organization. We then unify the technology and business processes to make employees more productive and companies more efficient.

• Unified communications:  NEC builds upon our experience as a leader in unified communications to create customized solutions that maximize employee productivity and deliver optimized results. 
• Vertical solutions: NEC tailors solutions to respond to the needs of specific vertical segments like healthcare, government, hospitality, retail and education.
• Mobility: NEC possesses the expertise to seamlessly extend UC to mobile devices. We can integrate mobility solutions into any UC implementation including the provisioning of dual-mode Wi-Fi/cellular devices to provide a unified user experience.

Advanced Applications:  NEC’s Advanced Application Solutions team designs custom applications and plug-ins, as well as voice portals, alerts, and fax tools, to increase user productivity and customer satisfaction. Custom applications include:

• Biometrics:
• Contact center/IVR integration: rapidly develop add-on applications to improve productivity and management within the contact center for the contact center to get features like smart routing, enhanced visual queuing and custom report.  
• CRM & reporting: Install NEC computer-telephony integration (CTI) applications and CRM to ensure seamless knowledge transfer and uninterrupted customer service. 
• XML applications: Create customized XML application to maximize benefit from your LCD touch-screen phones to increase employee productivity and efficiency. 
• Third-party applications: NEC engineers employ best practices to ensure seamless integration of multiple hardware and software applications from a variety of vendors

Infrastructure services:

NEC’s Infrastructure Services offer configuration & deployment support, systems integration, and maintenance support. We can design secure, scalable and reliable networking infrastructure and provide you with 24x7 experienced technical support.

Configuration & Deployment NEC’s Configuration and Deployment Services provide accurate centralized staging and configuration of equipment prior to installation helping to speed deployments and reduce costs.
Equipment Staging	Streamline the deployment process by conducting accurate centralized staging of equipment prior to installation.
Voice, Data, Video	Leverage NEC’s wide experience for voice, data, and video installations
NEC & Cisco Applications	Reduce costs and ensure the consistency of deployments of multiple hardware and software applications from a variety of vendors.
Business Continuity	Ensure business continuity through proper planning and implementation.
Disaster Recovery	NEC’s disaster recovery services help you plan before an event occurs and help you rapidly recover.
Systems Integration NEC has certified and experienced professionals who can plan and implement complex communications solutions rapidly and efficiently.
NEC Installations & Upgrades	Take advantage of NEC’s decades of experience for flawless NEC hardware installation and upgrades.
Cisco Installations	Our Cisco-certified-engineers employ best practices to ensure that your implementation goes as planned.
Multi-vendor Analysis & Installations	NEC routinely conducts complex multi-vendor installations and has the expertise to ensure deployments are completed on time and on budget.
Maintenance & Support Whether it’s depot repair or on-site support, NEC Corporation of America provides complete coverage for NEC, Cisco and other products with responsive, flexible solutions to meet every need.
Software Assurance	Eliminate version and patch control headaches. NEC Software Assurance proactively ensures that equipment and applications in your network have the latest software versions and patches.
Remote Technical Assistance	Your network is a critical business asset, and maintaining maximum uptime and availability is the highest priority. NEC’s skilled technical experts are always available to help address network infrastructure and applications.
Advanced Hardware Replacement	When your voice or data equipment is in need of support, time is of the essence. NEC Corporation of America offers rapid hardware replacement services and can repair equipment with depot repair or on-site support.
Onsite Services	Quick remote and on-site response minimizes network interruption and time to repair. NEC’s certified professionals can address your issues onsite quickly and efficiently

professional services:

NEC’s professional services team uses proven methodologies to evaluate your network’s design and performance. We can help you determine your readiness for IP Telephony & Unified Communications deployment, identify security vulnerabilities, or develop advanced applications to take advantage of Role Enabled Communications.

Assessments Our portfolio of assessments is designed to baseline your existing network and measure any gaps that might impede the success of a planned implementation. So, you can proceed confidently with your technology initiative, knowing that any major issues have been safely identified
Converged Network	An evaluation of existing data network infrastructure (L2/L3), performance and capacity testing, and recommendations for any network upgrades or improvements needed to close the gap for a planned network/application implementation.
IP Telephony	We provide two levels of evaluating IP Telephony readiness: IP RediCheck – a “pass-fail” test that validates whether a network can adequately support toll-quality VoIP calls. IP Telephony Readiness Assessment – an evaluation of existing voice and data infrastructure, VoIP call quality testing, and recommendations for any needed remediation or upgrades in preparation for IP Telephony implementation.
WLAN	A determination of the number of access points and optimal placement needed to deliver expected radio frequency coverage in a planned WLAN network; also detection of any rogue AP’s in the existing network.
Security	Evaluate your organization’s internal security posture by identifying security vulnerabilities and reviewing security access controls against best practices.
Advanced ApplicationsNEC’s Advanced Application Solutions team designs custom applications and plug-ins, as well as voice portals, alerts, and fax tools, to increase your user productivity and customer satisfaction.
Contact Center/IVR Integration	NEC has the resources to rapidly develop add-on applications to enhance contact center productivity and improve manageability which include features such as smart routing, enhanced visual queuing and custom reports.
CRM & Reporting Integration	You can rely on our experienced engineers to install NEC contact center products, Computer Telephony Integration (CTI) applications and CRM applications.  We also offer to ensure smooth knowledge transfer and uninterrupted customer service.
XML Terminal Applications	Our software engineers develop advanced XML applications to offer you maximum benefit from your terminals by increasing employee productivity and efficiency.
Role Enabled CommunicationsNEC’s UNIVERGE360 approach places people at the center of business communications, identifies the roles people play in an organization, and then unifies the technology and business processes to make employees’ more productive.
Vertical Solutions	We offer a variety of solutions tailored to meet the needs of vertical industry segments such as hospitality, education, government, and healthcare.
Unified Communications	Our UC services build on our experience as a leader in unified communications. We offer the expertise and experience to maximize the productivity of any UC implementation.
Mobility	NEC possesses the expertise to seamlessly extend UC to mobile devices. We can  integrate mobility solutions into any UC implementation including provisioning of dual-mode Wi-Fi/cellular devices to provide a unified user experience
Project ManagementNEC has the expertise to ensure that your IT project is completed on time and on budget.
Single Point of Contact	NEC’s team of experts can help manage the challenges of any implementation and provide you with a single point of contact for updates and issue resolution.
Lifecycle Management	NEC has a proven methodology designed to manage your IT project and assets throughout a full lifecycle.
Security ServicesSecurity attacks are now covertly launched by sophisticated and organized criminals using multiple attack vectors including malware infection from reputable websites to install password-stealers, backdoor Trojans, and other malware. NEC’s Network Security Solutions are designed to meet these challenges. .
Penetrations Testing	We offer non-intrusive discovery and multiple intrusive scanning techniques to evaluate the security posture of Internet-facing systems.
Web Protection Service	NEC has partnered with ScanSafe to deliver the NEC Web Protection Service.  This security as a service offers protection for web browsing and instant messaging without increasing complexity or burdening the IT department.
Anywhere+	The Anywhere+ service helps protect roaming and remote employees by protecting users when they are not using VPN to access the Web. NEC’s Anywhere+ service complements the NEC Web Protection Service and can provide real-time malware scanning and policy enforcement.
Policy Development	NEC’s skilled and highly trained security experts can provide you with detailed guidance in the development of an effective security policy tailored to your unique situation To Learn More        pdf